FREE SHIPPING ON ORDERS ABOVE $70
It usually takes our experts 2 - 3 business days to produce and ship an order.

With 10 locations in 6 different countries, we enable our customers to benefit from the global carriers through which we deliver. Our system distributes the production work to the regional factory closest to you to guarantee the fastest possible delivery time.

Every order is shipped with a live tracking number.


GLOBAL CARRIERS

We currently ship with the following global shipping partners: FedEx, UPS, USPS, Royal Mail, DHL Express, Canadian Post, Australia Post, MRW España and Aramex.


CHANGE OF ADDRESS REQUEST

To ensure that your order is delivered successfully, please make sure you provide us with the correct shipping address when placing your order. We don't ship to P.O. Boxes and need an alternative shipping address in those cases.

We can change or update your shipping address within 12 hours after the order has been placed. Once your order has been shipped, we are unable to make any changes to your address and you would need to contact the shipping carrier directly in order to make a change to your shipping address.

To change the shipping address for your order, please contact us here.


CANCELLATION POLICY

You may cancel your order within 12 hours of your purchase. We may not exchange or cancel your order after 12 hours, as it will already gone into production.

Refunds will be issued to the original method of payment and may take 5-7 business days to show on your account.


TRACKING YOUR ORDER

Every order we ship includes a tracking link that shows progress of your delivery. Once your order is prepared for delivery, you will receive an email confirmation with tracking details and an expected delivery date from the shipping carrier. This process can take up to 5 days after you have placed your order.


DAMAGED DELIVERIES

In the rare case your order is delivered damaged or you notice a defect, let us know as soon as you have received your order and we will replace it for you right away.

1. Take a few photos showing the issue with your order and send them to us via email to info@purenoir-premiumart.com or contact us here.
2. Please include your full name and order # as it appears on your order confirmation email. Also provide a brief summary of the issue.

Our team will respond to you within 24 hours.


LOST SHIPMENTS

If you haven't received your order, but tracking is showing it was delivered, we ask to please allow up to 48 hours for your delivery to show up before contacting the shipping carrier. We have experienced that shipping carriers occasionally mark deliveries complete before they are delivered, which unfortunately is beyond our control.

If your order is still not delivered to the address that was submitted with the order, and no additional information is provided by the shipping carrier, we ask that you file a "lost package" claim directly with the carrier as the recipient. Once you have filed a claim, please email us the claim number to info@purenoir-premiumart.com and we will follow up with the shipping carrier to take care of the rest.


If you have any questions about our shipping please contact us here.